FAQs

1. What is Rangdasti?

Rangdasti is a Pakistan-based luxury clothing label specializing in handcrafted and hand-screen-printed garments. Each piece is made in collaboration with artisans, blending cultural heritage with contemporary design. Our creations celebrate art, individuality, and mindful craftsmanship.

2. How do I place an order?

Browse through our collections and select the pieces you wish to purchase. Once added to your cart, proceed to checkout and follow the steps to complete your order. Our team will confirm your order shortly after.

3. What payment methods do you accept?

We currently accept:

    • Credit and debit card payments
    • Direct bank transfers
    • Cash on delivery (within Pakistan)

    4. What are your shipping options and costs?

    We offer both standard and express delivery within Pakistan.

    • Standard Shipping: Rs. 300 (5–7 working days)

    • Express Shipping (Karachi): Rs. 2000 (1 working day)

    • Express Shipping (Other cities): Rs. 2,500 (1–2 working days)

    International shipping is available to select countries — costs are calculated at checkout.

    5. How can I track my order?

    Once your order has been dispatched, you’ll receive a confirmation email and WhatsApp message containing your tracking details. You can also track your order directly through our website.

    6. What is your return and exchange policy?

    Exchanges are accepted within 3 days of delivery for size adjustments only.

    • The item must be unused, in its original packaging, and with tags intact.

    • Articles purchased during special pricing or archive events are only eligible for size exchanges, subject to availability.

    We do not offer refunds. Please contact us through email or WhatsApp to initiate an exchange.

    7. What if the size I ordered doesn’t fit?

    If your selected size doesn’t fit, we’ll be happy to arrange an exchange for the correct size — provided the article meets our exchange criteria and stock is available.

    8. Do you offer customization?

    We currently do not offer customization or made-to-measure services. Each piece is carefully designed to preserve its original proportions, craftsmanship, and printed details.

    9. How should I care for my Rangdasti garments?

    Rangdasti pieces are crafted with delicate hand-printing and artisanal detailing.
    To maintain their quality:

    • Hand wash gently or dry clean only.

    • Avoid machine washing, soaking, or direct sunlight drying.

    • Steam iron on low heat if needed.

    Each order includes care instructions specific to the fabric and print.

    10. What should I do if I receive a damaged or incorrect item?

    If you receive an incorrect or damaged item, please reach out to us immediately at rangdasti.info@gmail.com or via WhatsApp at +92 334 3378390. Our team will assist you promptly to resolve the issue.

    11. Do you ship internationally?

    Yes, we offer international shipping. Please note that customs duties, import taxes, and additional charges (if any) are the buyer’s responsibility.

    12. Are Rangdasti products ethically made?

    Yes. Every Rangdasti garment is produced in limited quantities by skilled artisans who are paid fairly and work in safe conditions. Our approach is slow, mindful, and rooted in respect for both people and craft.

    13. How can I contact your team?

    You can reach us through:

    Email: rangdasti.info@gmail.com
    WhatsApp: +92 334 3378390
    Instagram: @rangdasti

    We’re available Monday to Saturday, 11 AM–7 PM (PKT).

    11. How can I contact customer service?

    You can reach our customer service team via email at rangdasti.info@gmail.com, Instagram, or WhatsApp at +923343378390. We are here to assist you with any questions or concerns.

    12. What if the size I ordered doesn't fit?

    If the size you ordered doesn't fit, you can exchange it for a different size within 7 days of delivery. Please refer to our return and exchange policy for more details.

    13. Are your products ethically made?

    Yes, we are committed to ethical practices and ensure fair wages and working conditions for all our artisans and employees.

    14. How can I stay updated on new arrivals and promotions?

    You can subscribe to our newsletter and follow us on Instagram for updates on new arrivals, promotions, and exclusive offers.